Why is there a small order fee?

Can I cancel or modify my order after it has been placed?

Are generic medications available?

What should I do if I have an adverse reaction to a medication?

Do you require a prescription for certain medications?

What should I do if I receive the wrong item or a damaged product?

Are my personal and payment details secure?

How do I place an order?

What are the shipping fees at DoctorOnCall?

What are the estimated delivery times for Singapore, Malaysia, and Indonesia?

Is the delivery fee of my purchase free of charge?

What happens if a product is out of stock after I complete a teleconsultation? Will I be refunded?

Is a doctor’s consultation necessary with my purchase?

How soon will a consultation be scheduled after placing my order?

How can I purchase prescription medication?

How is my order packaged and delivered?

Is the medication provided by DoctorOnCall genuine and safe to use?