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Public Question

July 8, 2024

Is the medication provided by DoctorOnCall genuine and safe to use?

Editorial Team

July 8, 2024

Yes, the medication provided by DoctorOnCall is genuine and safe to use. While we state that medications are sold through DoctorOnCall Pharmacy, it’s important to note that we source our medications from partner pharmacies. These pharmacies hold a Poisons A License granted by the Ministry of Health (MOH) to licensed pharmacists. All medications must be registered with the MOH before they can be sold or marketed to consumers. Our medicines carry a registration number (e.g., MAL20021429K) and may include Meditag Hologram labels on their packaging. While some medications may be sold in loose packaging, they still adhere to the same strict standards and regulations set by the MOH. You may verify its registration number and view other information related to the medicine at www.pharmacy.gov.my. DoctorOnCall does not produce or store any of the medications sold.

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Why is there a small order fee? Can I cancel or modify my order after it has been placed? Are generic medications available? What should I do if I have an adverse reaction to a medication? Do you require a prescription for certain medications? What should I do if I receive the wrong item or a damaged product?
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